Frequently asked questions

Q: Is my information kept private?
A: Yes, we prioritise customer safety and security, with strict measures in place to protect your privacy at all times.

Q: Do you share my details with anyone?
A: Your information is kept strictly confidential and is never shared with third parties, except where required to fulfil delivery services.

Q: How is my payment information handled?
A: All payment details are handled securely via the chosen payment method and are not stored beyond what is required to process and confirm the transaction.

Q: How long does processing take?
A: Orders are usually processed within 24-48 hours after payment is received.

Q: What if I make a mistake with my order?
A: Contact support as soon as possible. Changes may not be possible once processing has begun.

Q: How is my order packaged?
A: All orders are packaged securely to protect contents during transit. Packaging is kept plain and does not highlight the contents inside.

Q: Will my order be visible from the outside?
A: No. External packaging is standard and does not indicate the contents of the parcel.

Q: How do I contact support?
A: Contact us directly via Telegram or the provided support email at support@synthedexlabs.com

Q: Do you offer refunds?
A: No refunds are given. Store credit can be issued if there was an issue with your product in transit and if deemed necessary, but refunds will never be provided.